1. Are the freight costs included?

No, each country has its own low freight costs. You pay this one time per order.
Local pick up (ex-works) is also possible, then we do not calculate freight costs.

2. When will I receive my order?

We guarantee a short delivery time per country.

The start of this delivery time depends on the payment method:
With payment in advance delivery time starts once we have received your payment.
With payment on account delivery time starts at the moment of ordering.

3. Can it be quicker?

Yes, that is often possible. Please contact us to ask about the possibilities.

4. Will my boxes and bins fit in the flow rack?

We are happy to advise you on this.
Send us your dimensions (HxWxD), the weight and possibly also a picture of your box or bin.
Or send us a box or bin! Then we can test it on our flow racks.
And a short description of your business process helps us to give you good advice.

Please contact us for this.

5. Does kanbanstorage.com also deliver other dimensions than mentioned in the shop?

We sell the most popular sizes in the shop.
Oftentimes, more sizes are possible (width, depth, height).
Another distribution of lanes and roller tracks is also possible.

Please contact us with your requests and we will be happy to inform you of the possibilities.
If desirable, we can then make a quotation for you.

6. Is it mandatory to order through the web store?

No, you may order as you wish (mail, fax, telephone, etc.).

Tip: We are happy to start off with a quotation.

7. Is there another payment method?

Yes, we are happy to have you as our customer so we would like to suit your needs.
Please contact us for more possibilities.

8. Can I return my order?

Selected TEST FIRST products you can try out first and can be sent back.
Look for the Test-First label to identify these products.

In other cases, never return any products.
For complaints or other problems, please contact us first.
We will provide a quick and suitable solution.

Go to returns

9. Where is my order?

We guarantee a maximum delivery time. See delivery time.
It is also possible that we have made a specific agreement with you.
Your order will be delivered no later than the last day of this delivery time.

If this does not happen, please contact us so that we can solve this.

If you want to know more about the status of your order, please contact us.
We are happy to inform you.